Customer Success Specialist - Onboarding at Hatica
- Company
- Hatica
- Employment type
- Full-Time
- Location
- Worldwide
- Posted
- 2026-08-10
About this role
Hatica is a venture-backed fast growing SaaS startup focussed on building an engineering analytics platform to help development teams drive productivity, alignment and well-being. It was founded in 2020 by a strong team from Georgia Tech, IIT, and Uber. We operate as a fully distributed organisation of high performance and inclusive teams. We are looking for an experienced and customer-focused Customer Success Specialist - Onboarding to join our team. The successful candidate will be responsible for guiding our new customers through the onboarding process, providing them with best-in-class service to ensure their success with our product. Experience - 2 to 3 years Work timezone: EST/PST/Any US timezones preferred Primary responsibilities include: Create a personalized onboarding plan for each new customer, tailored to their specific needs Help customers set up their accounts and make sure they understand how to use our product Identify customer needs and provide solutions to ensure customer satisfaction Monitor customer usage and provide feedback and suggestions to ensure customer success Provide customer support and troubleshoot any customer issues Monitor customer onboarding process and proactively identify opportunities for improvement Maintain up-to-date records of customer interactions The ideal candidate will have: Prior experience in an onboarding role and has worked as an engineer or at least worked closely with engineering teams and understands the processes Experience as a customer success manager where you’ve maintained excellent engagement and built strong relationship with your clients Excellent communication skills, both written and verbal Strong problem solving and troubleshooting skills Excellent customer service skills A positive, can-do attitude The ability to work independently with minimal supervision The ability to work in a fast-paced environment Familiarity with customer relationship management (CRM) software is a plus Benefits Work with the best and brightest on a global cutting-edge SaaS product Performance oriented culture built on fairness and inclusivity Competitive Compensation Flexible work hours Fully remote team, work from anywhere Monthly work-from-home stipend for your work setup
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